Shipping policy

Shipping Policy

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional transit time for delivery.

2. Shipping Time

Estimated delivery times vary by destination:

United States: 7–15 business days
Canada: 7–15 business days
Europe: 7–15 business days
Mexico & Latin America: 8–18 business days
Other regions: 10–20 business days

Delivery times are estimates and may be affected by customs clearance, local logistics, or peak seasons.

3. Shipping Rates

We offer free standard shipping on all orders (or you can modify this if you charge shipping).

Any applicable express shipping options (if available) will be shown at checkout.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Tracking information may take 2–5 days to update after shipment.

You can track your order at:
https://www.track718.us/en

5. Customs & Import Duties

Customers are responsible for any customs fees, import taxes, or duties that may apply in their country.

We are not responsible for delays caused by customs clearance processes.

6. Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

If you need to change your address, please contact us within 12 hours after placing your order.

7. Lost or Delayed Packages

If your order is significantly delayed or appears lost in transit, please contact us at support email. We will assist you in resolving the issue with the carrier.